Helping customers reach their destination

Secure Airparks FAQ

I appear to have made a mistake in my booking. What can I do?

At Secure Airparks we understand that mistakes are easily made. The quickest and most convenient method of resolving any difficulties is to contact the car park directly. Contact details can be found by clicking ‘Contact Us’ above.

What provisions do you have for disabled customers?

Every aspect of our service is compliant with the Disability Discrimination Act 1995. From our vehicles to our customer waiting areas, we ensure that all customers will enjoy a convenient and comfortable experience while in our hands. If you have any direct queries relating to personal circumstances then please do not hesitate to contact us.

Do I pay when I book?

In order for your booking to be confirmed, Secure Airparks, or its appointed agent must receive payment. For acceptable methods of payment please see our booking conditions.

Why do you say a week is 8 days and a fortnight is 15 days?

Car Parking is charged per day whereas holiday companies charge per night. This means that if you are going away from one Saturday to the next, you will have been away for 7 nights, but this is 8 days parking.

What happens when I get to the Carpark?

On arrival at the car park entry barrier you will see the kiosk Check In system on your right. Touch the buttons on the screen as instructed. Once you have checked in, please park in any convenient space and keep your car keys (unless you have booked a car valet). We have bus stops around the car park or you can make your way to our reception room where you can take advantage of our vending machines. The shuttle buses run a frequent service and will transfer you to the airport in the shortest time possible.

Do you have transport to the Airport?

Yes, the car park has shuttle buses which are included within the price you are quoted for the car parking and these run a frequent service. Secure Airparks recommends you arrive at least 30 minutes before your airline check-in desk opens. It is also important to note that all our transportation is compliant with the Disability Discrimination Act 1995. Secure Airparks prides itself on providing the same high class service to all its customers.

Do I have to Pre-book?

Yes, we would always advise customers to pre-book their Edinburgh Airport Parking as this is the only way to GUARANTEE your space. By doing this, you ensure that our car park is expecting your arrival and you are also able to take advantage of our new self check-in service which will rapidly speed up your arrival process. Pre-booking directly with Secure Airparks also GUARANTEES you the cheapest prices, as our non pre-booking prices are considerably higher.

How Far In Advance Should I Book?

We would recommend that you simply book your parking as soon as you know your final travel dates. Many of our customers book up to a year in advance to guarantee their space and get next year's service, at this year's price!

How often do your prices change?

Secure Airparks monitors all our competitors' prices on a daily basis to ensure that we provide the most competitive prices for Edinburgh Airport Parking to our customers. As a result, our prices can change on a daily basis and so a price quote is only valid at the time of booking. Also, please remember that by booking directly through this website, our prices will not be beaten!

Will My Car Be Removed From The Carpark?

No, but you may have to park it in our adjacent overflow carpark at busy times. Your car will not be driven on public roads.

Do I get to keep my keys?

Yes. We operate a self-parking system and so there is no need for us to keep your keys. Adopting this type of parking offers our customers surety that they will return to their vehicle exactly how they left it.

Will my car be covered by your insurance?

Cars parked with us are insured against damage caused by our staff. Please read our Terms and Conditions for full details.

Is the carpark secure and insured?

All of Secure Airparks Ltd’s car parks have secure perimeter fencing, with security cameras and our premises are manned at all times. All our car parks are the proud holder of the Park Mark Award which is awarded on an annual basis by the Police if our car parks meet stringent criteria. The full Terms and Conditions of Parking and Insurance are displayed at the reception of each site and can also be read here ...

Is your carpark fully manned?

Yes! We have staff on the premises 24 hours a day, every day.

What is your pricing policy?

  1. The price you are quoted includes your transport to and from the airport (if required) and VAT at the current rate.
  2. Parking is charged per day but we do not charge extra if your return flight is delayed past midnight by up to 7 hours.
  3. Our prices change frequently to keep them competitive so please get an up to date quote using the Instant Quote facility on the Home page, or use the Bookings page.
  4. If our prices change during your booking period, your charge will be calculated using the price list in force on the first day of your booking.